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Started by Verdigris on Feb 10, 2019 1:42:32 PM
Talk Talk fibre

Anyone use TT broadband? Have you had (m)any problems?

Having spent years slagging TT off, I'm strangely attracted to their 36meg fibre for under 20 quid deal.

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Stellata - 10 Feb 2019 13:46:20 (#1 of 21)

Does that include line rental? (Not sure if fibre optic requires line rental..)

I’ve got very basic EE broadband but it’s so slow. I think I’ll probably go for fibre optic whenever this ends.

Verdigris - 10 Feb 2019 13:51:29 (#2 of 21)

Does that include line rental? (Not sure if fibre optic requires line rental..)



Yes. 18 month fixed price contract. No calls included.

Verdigris - 10 Feb 2019 13:59:17 (#3 of 21)

I’ve got very basic EE broadband but it’s so slow



How slow? Try this:

https://www.speedtest.net/

mememe - 10 Feb 2019 14:11:43 (#4 of 21)

I suppose 36 Mbps is OK for the UK...

http://www.speedtest.net/my-result/d/88476687

Verdigris - 10 Feb 2019 14:15:13 (#5 of 21)

Fast enough for just me using it.

Just looked at Trust Pilot, re TT; does not look good.

Stellata - 10 Feb 2019 14:18:04 (#6 of 21)

How slow?

4.96 mb/s. I think that’s considered quite slow by today’s standards.

mememe - 10 Feb 2019 14:18:16 (#7 of 21)

Just remember people are a lot more likely to complain than to express satisfaction.

Stellata - 10 Feb 2019 14:19:53 (#8 of 21)

I used TT a few years ago for internet and the customer service was awful. But then so was Plusnet’s. EE’s customer service is excellent. I even had a nice not-broadband-related chat with the operator when I called last week.

Stellata - 10 Feb 2019 14:20:28 (#9 of 21)

#7 yes, I’d be surprised if any of them do well on Trust Pilot.

Verdigris - 10 Feb 2019 14:28:50 (#10 of 21)

4.96 mb/s. I think that’s considered quite slow by today’s standards.



Not disastrous but not brilliant, either. Try switching your router off for at least 20 minutes to force a reset at EE's end and see if there is any improvement. If not, try downloading Iobit Advanced System Care https://www.iobit.com/en/advancedsystemcarefree.ph
p
(pick free version) and run a scan for internet optimisation (although you may as well do everything - but it might take a while, first time) and see if that fixes it.

Just remember people are a lot more likely to complain than to express satisfaction.



Yes, I was mindful of that. In the accumulated ratings appalling and brilliant both scored about 35%.

Anchorman - 10 Feb 2019 22:04:51 (#11 of 21)

I hate Talk Talk . Useless bastards. Customer service shite . Lied to me about the broadband speeds I should be getting and it wasn't until one of their engineers ,who happened to be leaving Talk Talk that day told me the "truth" they'd been telling me was shite and they knew it that I realised they were shite and I left them.

Summary - I was getting 0.1mbs at peak times with Talk talk. they said it was where i lived. I moved to BT and never get less than 8mbs and that is about as fast as you'll get in my very rural village.

darkhorse - 10 Feb 2019 23:02:13 (#12 of 21)

I used talk talk. I live in that London though. Never had any real problems.

I have no idea why people fuss over their broadband speed either. So perhaps I'm spoilt.

Anchorman - 10 Feb 2019 23:35:23 (#13 of 21)

You'd fuss if you were averaging 0.2 mbs and 0.1 at peak periods!

darkhorse - 11 Feb 2019 07:08:42 (#14 of 21)

Oops, sorry, that wasn't meant to be a putdown! More an admittance that I don't know what a slow connection is like, since the days of dial-up, anyways.

The 6 year old smart TV is sometimes slow or buffers. But I assume that's because it's already becoming obsolete, not the broadband.

Verdigris - 11 Feb 2019 07:44:44 (#15 of 21)

I have no idea why people fuss over their broadband speed either. So perhaps I'm spoilt.



I'm more concerned over reliability. I have to have a telephone for the old-tech Hayes modem that collects and delivers my work, every day. I can't afford to have a break in service. I was only interested in TT because I can get fibre for the same price as ADSL. The extra speed may become relevant as more 4K streaming material becomes available for the TV although I get perfect streaming of HD with my ADSL connection.

mememe - 11 Feb 2019 08:55:42 (#16 of 21)

If you're above about 6Mbps and not doing anything else at the same time you'll not have too many problems with Netflix or whatever streaming. Add a couple of teenagers though and you'll start having problems.

TinyMcOtter - 11 Feb 2019 09:05:24 (#17 of 21)

Talk Talk are a pile of arseholes.

They once told me that they had no responsibility for the broadband as it was only a free add-on bonus to the phone line rental, which was all the client was paying for.

Splattsville - 11 Feb 2019 18:27:58 (#18 of 21)

Why not go with EE for fibre instead? We use them, the speed is good (we get 65mb +), the connection is very stable, they provide a good router, and the customer service is excellent. They always have an introductory offer on, and if you're an existing customer you just ring them when the offer's finished and get straight on the next one. Ours finished in October - I didn't notice till a couple of weeks ago, so when I called to get the rate reduced back down again they refunded me £20 to make up for the 2 months at the higher rate. It's not as cheap as TT, but then again TT is crap.

Anchorman - 11 Feb 2019 20:49:56 (#19 of 21)

we get 65mb +



swoons!

mememe - 11 Feb 2019 20:51:03 (#20 of 21)

300Mbps here.

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