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Started by DonkeyOT on Jul 14, 2020 4:35:31 PM
Cancelling Sky tv Subscription

I phoned them the other day in order to cancel my £22 monthly subscription and the outcome was that twelve months notice was required as I'd negotiated a new contract last year to cancel the Formula 1+ Documentaries package access which reduced the fee. Later I realised I didn't need any channels that were specific to Sky. I went to the bank branch today and Santander told me that they could cancel the direct debit but that m' learned friends at Sky's legal dept. would almost certainly be on me like a ton of bricks.

Do you think I dare risk it?

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DonkeyOT - 14 Jul 2020 16:41:01 (#1 of 86)

I just don't see why I should give them £264 for what I can get for nowt, especially now that my over seventy-fives' freebie has been kaiboshed.

Lawlsie - 14 Jul 2020 16:42:16 (#2 of 86)

I’d be inclined to cancel the DD and let them whistle for it

hailesaladdie - 14 Jul 2020 16:50:03 (#3 of 86)

I imagine their chosen debt collection agency will do the whistling.

The only recourse I can think of is to claim that it wasn't made clear to you that the renegotiation meant a fixed-term contract.

DonkeyOT - 14 Jul 2020 16:51:40 (#4 of 86)

Yes I thought that but the nice ladies at Santander said that Sky would almost certainly reduce my credit rating and that there could be legal actions to the order of penalties for non-payment being greater than the original monthly fee.

I don't actually recall putting pen to paper for the new contract, although I may have done.

Twenty five years or so ago when there was only BBC 1 & 2 and Ch 4 & 5 Sky offered so many more channels it was worth it, but that's no longer the case.

yumyum - 14 Jul 2020 16:52:45 (#5 of 86)

That's a really cheap monthly amount though. I just got mine down from £65 to £46 by threatening to leave but for £22 I would stay with them for ever.

JohnIlly - 14 Jul 2020 16:52:53 (#6 of 86)

Does your contract run for a minimum period or is 12 months notice demanded whenever you terminate?

If it's the latter I have a feeling it could come under the Unfair Terms in Consumer Contracts Regulations 1999. This applies where there is an imbalance in bargaining power between the consumer and the supplier.

airynothing - 14 Jul 2020 16:54:04 (#7 of 86)

I think you'd be ill advised to cancel unless you're certain that a reduction in your credit rating won't cost you more than £264.

Tenesmus - 14 Jul 2020 16:55:47 (#8 of 86)

Cancel when the contract is up. It's not worth the aggro.

DonkeyOT - 14 Jul 2020 17:00:45 (#9 of 86)

From what I can gather the contract is of unspecified length, and I'm a bit Mutt and Geoff and the ladies in the Sky call centre although courteous speak so very Scots accented that it's nigh-on incomprehensible!

Presumably the 12 months is the minimum duration they'll settle for.

nemo75 - 14 Jul 2020 17:03:34 (#10 of 86)

Ask for a written copy.

Lawlsie - 14 Jul 2020 17:07:15 (#11 of 86)

What nemo said. I have hearing loss too and often struggle to hear people in call centres. Say you were confused. Feel coerced. Are being discriminated against and it’s making you have anxiety attacks.

nemo75 - 14 Jul 2020 17:08:37 (#12 of 86)

Well, I wasn’t saying lie.

But get a copy of the contract you’ve agreed and see what it actually says. If it’s a rolling contract I doubt it will be a 12 month notice period.

DonkeyOT - 14 Jul 2020 17:08:58 (#13 of 86)

Lawlsie

It pisses me off - but I wouldn't go quite that far!

JohnIlly - 14 Jul 2020 17:24:17 (#14 of 86)

Doing a bit of googling suggests that after the first part of the contract they are on 30 days' notice.

Lawlsie - 14 Jul 2020 17:26:05 (#15 of 86)

Lawlsie

It pisses me off - but I wouldn't go quite that far!

Whatever it takes! I don't know how old you are but I find the older I get the more bolshie and less of a shit I give.

nemo75 - 14 Jul 2020 17:27:33 (#16 of 86)

Doing a bit of googling suggests that after the first part of the contract they are on 30 days' notice.

Yeah, that’s generally how consumer contracts work. The notice period becomes the payment period once the initial contract is spent.

Agaliarept - 14 Jul 2020 17:30:00 (#17 of 86)

The notice period becomes the payment period once the initial contract is spent.

The important part is the contract was renegotiated. I'm pretty sure any changes made to the subscription or payment amounts and Sky lock you in for another 18/24 months.

nemo75 - 14 Jul 2020 17:36:30 (#18 of 86)

That would be usual.

moto748 - 14 Jul 2020 18:02:44 (#19 of 86)

That sounds to this complete layman like the sort of thing that ought not to be legal, if it is.

18-24 months? WTAF?

nemo75 - 14 Jul 2020 18:03:34 (#20 of 86)

Having a contract for 18 months?

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