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Started by DonkeyOT on Jul 13, 2019 1:02:55 PM
Mis-sold PPI

I was probably mis-sold PPI the National Girobank in the Eighties, N/G was taken over by Alliance & Leicester which was taken over by Santander, are my chances of a claim zilch or even less than that?

widenation - 17 Jul 2019 21:31:01 (#13 of 23)

The only loan I may have paid PPI on was either an egg or FD loan of £1500 paid back over either 12 or 18 months. I did the maths and I think at most, I would be owed about £25 or something.

SinnerBoy - 17 Jul 2019 21:33:00 (#14 of 23)

I had a mortgage with Alliance and Leicester, taken over by Santander. In 2004, I was made redundant and I called them, to say that I might struggle to pay the mortgage.

They told me not to worry, as I had insurance and within days, I had paperwork to fill in and return. As it happened, I was working more or less immediately and didn't need to use it.

In 2015, I took my paperwork to Santander and enquired about it. They claimed to have no evidence that I'd had a mortgage with them, so I took one of their statements in. They agreed that I had had a mortgage with them and then said that I hadn't had PPI.

I went to the Financial Ombudsman and had two emails, one saying that they'd received mine and then another, saying that it was being dealt with.

A couple of years later, I contacted one of those claims solicitors, who said that they couldn't deal with it, until the Ombudsman had ruled.

I've just seen an advert, saying that I've got until August.....

moto748 - 17 Jul 2019 22:56:34 (#15 of 23)

That doesn't sound good, Sinner.

BasilSeal - 19 Jul 2019 06:39:29 (#16 of 23)

my understanding is you have until august to lodge a claim, provided you've begun the claim, the bank won't be let off the hook if they don't deal with it by august.

In sinner's case i'd be chasing the ombudsman to see if they were actually dealing with his case or had simply forgotten about it.

TheVoiceOfReason - 19 Jul 2019 08:39:28 (#17 of 23)

I’d be very sceptical that a misselling allegation would be successful. You made a claim on it and the claim would have been paid had you not got another job. So not sure where the misselling is? You may be able to make a claim based on not knowing you had PPI, but with mortgages it was usually shown very clearly on the statement (unlike loans where it was often bundled into the overall cost) so it’s harder to argue that. Mortgages have the lowest successful misselling claim rate. Personal loans the highest, credit cards in between.

Tomnoddy - 19 Jul 2019 10:13:33 (#18 of 23)

That's the only answer that makes any sense, TVoR. The insurance was on every mortgage statement. Having said that, when we took it out, the BS rep pressed us to take another £5K out to pay for "those little extras", and was a bit peeved we didn't. He put a lot of effort into persuading us we needed insurance in case of illness and redundancy though, which seemed to make sense at the time. The feeling that we had walked into it with eyes open made us decide a few years ago that it wasn't worth chasing up.

Funnily enough, both of these, illness and redundancy, occurred shortly after paying off the mortgage...

TheVoiceOfReason - 19 Jul 2019 10:19:29 (#19 of 23)

I spent three years of my working life in the PPI resolution section of one of our major banks, Tomnoddy. This stuff is etched on my poor fried brian.

Tomnoddy - 19 Jul 2019 10:27:56 (#20 of 23)

You have my sympathy. There's always a few years of one's career spent in contact with morally reprehensible elements, in my experience. It tends to colour one's view of the firm.

TheVoiceOfReason - 19 Jul 2019 10:41:18 (#21 of 23)

There was real cognitive dissonance there. Our unit was headed by a bank lifer, who’d worked his way up from a branch teller at 16. He just couldn’t cope with the idea that this firm at which he’d spent his life had behaved so badly. Lots of rants about “a few bad apples in the selling teams” and “customers trying it on for free money”. Yes, that’s why they payout bill is in the billions - a few scammers.

SinnerBoy - 18 Sep 2019 06:14:05 (#22 of 23)

The ombudsman says that I don't have a case, as there's no proof. So say Santander, so I'm writing it off.

indlovubill - 18 Sep 2019 07:45:05 (#23 of 23)

Ah yes, similarly if you had a mortgage with the Cheshire (taken over by Nationwide) the paperwork goes missing.

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