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Started by bossab2 on Feb 17, 2021 7:15:47 PM
/ Rant / Has CV been the perfect excuse for financial institutions to give up face to face transactions ?

Branches half open...

Branches closing entirely...

Use "our bloody website'...

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bossab2 - 17 Feb 2021 19:17:06 (#1 of 36)

Oh for the days you just popped into the Bradford and Bingley with your passbook

and they just gave you the money...

TRaney - 17 Feb 2021 19:49:39 (#2 of 36)

<yawn>

No, you have the points, I don't want them

dreams99 - 17 Feb 2021 19:51:49 (#3 of 36)

I don't claim points, someone else have them.

Tadagee - 17 Feb 2021 20:05:54 (#4 of 36)

I can think of no reason whatsoever why any service would look for way to avoid directly engaging with the OP.

None whatsoever.

popstar7 - 17 Feb 2021 20:17:49 (#5 of 36)

<gif of black clad stranger appearing on the dusty Main Street of an Old West town. Shutters pulled down, Open signs quickly turn to Closed, children shepherded indoors by frightened Mexican women>

Tenesmus - 17 Feb 2021 20:21:27 (#6 of 36)

You should try applying for a job when you can't afford a broadband connection or mobile data because, er, you don't have a job.

FrankieTeardrop - 18 Feb 2021 11:06:10 (#7 of 36)

Oh for the days you just popped into the Bradford and Bingley with your passbook


Why take an hour or so out of your day, when a simple online chat conversation can resolve the issue in five minutes from the comfort of your own sofa?

FrankieTeardrop - 18 Feb 2021 11:07:02 (#8 of 36)

I don't get the British obsession with queueing and waiting around. Perhaps the British half of me didn't supply me with the necessary queueing genes.

ReverendBlueJeans - 18 Feb 2021 11:11:52 (#9 of 36)

They've been closing branches for a long time with or without a convenient pandemic-related excuse.

Branches most likely to survive are those close to big residential universities as they get a lot of business from them, and much of what they do is best done ftf.

I'd much rather go to a branch - post-Covid, anyway - than prolong this ghastly Zoom-digital hibernation I'm sick of.

InternationalVicar - 18 Feb 2021 11:15:42 (#10 of 36)

a simple online chat conversation can resolve the issue in five minutes

or maybe find out you were being fobbed off by a robot.

bossab2 - 18 Feb 2021 12:54:48 (#11 of 36)

1.5 hour drive to find a branch



So yes, I'm closing the account.

FrankieTeardrop - 18 Feb 2021 12:55:18 (#12 of 36)

Presumably you're doing that in person?

tasselhoff - 18 Feb 2021 12:57:55 (#13 of 36)

that's why I bank with La Poste along with all the grannies. They still had conversion to old Francs until last year.

Catspyjamas17 - 18 Feb 2021 13:05:22 (#14 of 36)

I don't get the British obsession with queueing and waiting around. Perhaps the British half of me didn't supply me with the necessary queueing genes.

NatWest seem to want to make people queue up at their branches by still not getting their arse in gear so that you can pay in cheques online.

Tenesmus - 18 Feb 2021 13:33:49 (#15 of 36)

Having been accused of theft by NatWest I am not a fan.

bossab2 - 18 Feb 2021 13:51:27 (#16 of 36)

In 70s I had a Girobank Account.

They provided endless postage-paid envelopes so you could just post in cheques.

V Convenient

cozzer - 18 Feb 2021 14:45:04 (#17 of 36)

So in fact remote banking with no face-to-face component isn't a new thing at all, and it's something you're very comfortable with.

bossab2 - 18 Feb 2021 14:47:31 (#18 of 36)

As long I get replied paid envelopes.

Rather than unanswered help lines and a 1.5 hour drive to locate an actual branch.

I closed the account obviously.

( opening hours were 10am-2pm, closed Saturday )

Bit of a bummer if you have a job to go to.

FrankieTeardrop - 18 Feb 2021 14:49:30 (#19 of 36)

As long I get replied paid envelopes.


Even if they aren't supplied, I'm struggling to see how the cost of buying a stamp and an envelope is more than the cost of driving to where a branch is, paying for parking, and using at least 40 minutes of your time to do the same thing in a branch

airynothing - 18 Feb 2021 14:52:02 (#20 of 36)

Who was the account with, boss?

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