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Started by bossab2 on Feb 17, 2021 7:15:47 PM
/ Rant / Has CV been the perfect excuse for financial institutions to give up face to face transactions ?

Branches half open...

Branches closing entirely...

Use "our bloody website'...

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cozzer - 18 Feb 2021 14:45:04 (#17 of 36)

So in fact remote banking with no face-to-face component isn't a new thing at all, and it's something you're very comfortable with.

bossab2 - 18 Feb 2021 14:47:31 (#18 of 36)

As long I get replied paid envelopes.

Rather than unanswered help lines and a 1.5 hour drive to locate an actual branch.

I closed the account obviously.

( opening hours were 10am-2pm, closed Saturday )

Bit of a bummer if you have a job to go to.

FrankieTeardrop - 18 Feb 2021 14:49:30 (#19 of 36)

As long I get replied paid envelopes.


Even if they aren't supplied, I'm struggling to see how the cost of buying a stamp and an envelope is more than the cost of driving to where a branch is, paying for parking, and using at least 40 minutes of your time to do the same thing in a branch

airynothing - 18 Feb 2021 14:52:02 (#20 of 36)

Who was the account with, boss?

YouGotTheMoney - 18 Feb 2021 15:01:13 (#21 of 36)

I'm in forn, but "my" branch of my bank has been closed due to covid for almost a year now. I do most of my banking online, so no big deal, but when I did have an issue that required actual personal assistance it was a bit of a pain, as the lady at the helpline, who couldn't solve my issue, reckoned they wouldn't be able to solve it at another branch, either.

fortunately, she was wrong, but ffs.

FrankieTeardrop - 18 Feb 2021 15:02:49 (#22 of 36)

Would've been even more frustrating if you'd taken an hour out of your day to go to a branch only to be told that!

popstar7 - 18 Feb 2021 15:05:09 (#23 of 36)

"...if I can just take your password, please?"

"YouGotTheMoney"

"Yes, I know we've got the money. But I need your password."

"It's YouGotTheMoney."

etc

YouGotTheMoney - 18 Feb 2021 15:06:46 (#24 of 36)

> Would've been even more frustrating if you'd taken an hour out of your day to go to a branch only to be told that!

this is true!

mind you, I did previously find myself rushing from "my branch" (which was closed) to the next nearest branch (which couldn't help) and from there to a third one (which could) before closing time when I urgently needed some face-to-face assistance back in march 2020, so they've definitely done their share of making me run around like an idiot.

FrankieTeardrop - 18 Feb 2021 15:07:11 (#25 of 36)

Long hold times used to be an issue in the days when you'd need to hold a handset to your ear, but in the days of mobile phones with a speaker, you can just put it to one side and go about your day until they answer.

FrankieTeardrop - 18 Feb 2021 15:07:48 (#26 of 36)

mind you, I did previously find myself rushing from "my branch" (which was closed) to the next nearest branch (which couldn't help) and from there to a third one (which could) before closing time when I urgently needed some face-to-face assistance back in march 2020, so they've definitely done their share of making me run around like an idiot.


But don't you miss the face to face contact, dealing with [three] actual human beings?

FrankieTeardrop - 18 Feb 2021 15:08:28 (#27 of 36)

Of course, another bonus of doing things on the phone is that if one department tells you it is another department's job, and then that department refers you back to the first department, you can get them on a call together and ask them to work it out themselves.

YouGotTheMoney - 18 Feb 2021 15:11:23 (#28 of 36)

it wasn't like that, popstar, but it certainly felt like that...

also the only thing I hate more than having to call people on the phone is having to wait for people to call me on the phone. I just hover nervously and can't get anything done until they finally call. I'd much rather take the time and go in to my branch.

Crayola - 18 Feb 2021 15:31:36 (#29 of 36)

The issue with face to face is that people expect a lot of banking to be free. Face to face is expensive. So they want as much as possible to be online.

it is, as they say, not rocket science ...

carterbrandon - 18 Feb 2021 15:37:22 (#30 of 36)

#25: I shared an office with a woman who would do that. At lunchtime, when the lines were busy, so we would all get 50 minutes of the on-hold music and incessant 'your call is important to us' of whoever she was dealing with.

FrankieTeardrop - 18 Feb 2021 15:39:35 (#31 of 36)

Always good to have a reason to hate colleagues, isn’t it?

carterbrandon - 18 Feb 2021 15:41:43 (#32 of 36)

No, it's best not to have a reason to hate people, so that you don't have to. What a strange person you are.

bossab2 - 18 Feb 2021 15:42:26 (#33 of 36)

You get the hold music any time of day now though.

HSBC's ability to answer the phone has gone to shit in the course of 12 months.

Tenesmus - 18 Feb 2021 15:44:14 (#34 of 36)

I think he means if you hate a colleague for no reason, that would be weird.

SinnerBoy - 18 Feb 2021 23:16:44 (#35 of 36)

I solve that problem by just hating everyone.

Tenesmus - 19 Feb 2021 08:05:01 (#36 of 36)

"God hates me, that's what it is."

"Hate him back. Works for me."

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